Weigh the scope, not only the price
- Have every provider write out their scope, listing each task next to how often it happens.
- Ask what the price assumes for labor hours on each visit.
- Get a list of the supplies included and the ones charged as extras.
- Confirm whether periodic jobs, floor care for example, are included or quoted separately.
Terms to look for in the contract
| Contract term | What it should say |
|---|---|
| Scope of work | The full list of tasks and areas, with how often each is done. This is what the provider is held to. |
| Schedule | Which days and hours the crew works, and what changes on holidays. |
| Pricing | The monthly or per-visit figure, the supplies inside it and the approval process for any added work. |
| Insurance | A certificate showing liability coverage, with workers compensation too if they have employees. |
| Keys and alarm codes | Who carries keys or codes, and the steps if one is lost. |
| Inspections | A regular inspection schedule, and a clear way to flag a missed item and have it corrected. |
| Length and cancellation | The contract term and the notice either party has to give to end it. |
Signs to walk away
- A quote handed over without anyone seeing the building or asking about it.
- A scope that is missing, unwritten or silent on frequencies.
- Any stalling when you ask to see proof of insurance.
- A lengthy commitment with no way out if service slips.